90 complaints reported

2004 Nissan Murano Seats

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
90
Crashes
0
Fires
0
Injuries
4

Complaint Timeline

Chronological view of owner reports

Sep 2012

SEAT MOUNTING BRACKET BROKE . MAKES SEAT TILT TO LEFT WHILE DRIVING . NO RECALLS EVEN THO THIS A COMMON OCCURRENCE ON THIS MODEL . JUST SHOWS NISSAN DESIRE TO STAND BEHIND PRODUCT ....... *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2012
Jun 2012

DRIVER SEAT HAS SKIPPED AND/OR BROKEN OFF THE LEFT TRACK CAUSING THE SEAT TO ROCK DANGEROUSLY. THIS IS A COMMON PROBLEM IN THIS VEHICLE I'VE SEEN AND SHOULD BE A RECALL ITEM FIXED BY NISSAN FOR THE FAULTY SEAT TRACK MECHANISM. THIS IS CLEARLY AN EXTREMELY DANGEROUS CONDITION. FORTUNATELY, I HAVE BEEN ABLE TO TEMPORARILY RE-SEAT ONTO THE TRACK WITH THE FOLLOWING METHOD - BY RAISING THE SEAT TO IT'S HIGHEST LEVEL AND MOVING IT BACK TO IT'S FARTHEST POINT THEN DROPPING THE SEAT TO IT'S LOWEST LEVEL AND SLOWLY MOVING THE SEAT FORWARD. THIS SEEMS TO REGAIN THE TRACK BUT HAS ONLY BEEN A TEMPORARY SOLUTION AS IT ULTIMATELY SKIPS OFF TRACK REPEATEDLY AND FIXES THE SEAT TO IT'S LOWEST POSITION WHICH MIGHT NOT BE SUITABLE FOR MANY SHORT DRIVERS. <-- I HOPE THIS TEMPORARY REMEDY HELPS OTHERS WHO MAY BE DRIVING DANGEROUSLY IN THIS VEHICLE. A $1000 REPAIR WAS QUOTED BY MY NISSAN DEALER, HOWEVER, I AM GOING TO CONTINUE THE TEMPORARY RE-ALIGNMENT DESCRIBED ABOVE AND WHEN THAT ULTIMATELY COMPLETELY FAILS, I HAVE NO IDEA WHAT TO DO EXCEPT HOPE NISSAN FINALLY OWNS UP TO THIS OBVIOUS DESIGN FLAW AND FIXES IT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2010
May 2012

THE DRIVER'S SEAT HAS BECOME DETACHED FROM THE FLOOR FRAME ON ONE SIDE. THE ELECTRIC MECHANISM TO MOVE THE SEAT STILL WORKS, BUT THE WHOLE SEAT APPEARS LOOSE. AT FIRST IT FELT LIKE ONLY A LOOSE BOLT, AND WE HAD TAKEN IT REPEATEDLY TO A DEALER. I WAS RECENTLY TOLD THE ENTIRE SEAT MAY HAVE TO BE REPLACED, AS THERE WAS NOW A 'BREAK' IN THE WELDING OF THE SEAT TO THE SEAT FRAME ON THE FLOOR. THIS WAS NOT CAUSED BY ANY ACTION OF THE OWNERS NOR DUE TO PRIOR ACCIDENT. IT APPEARS THIS HAS BEEN A RECURRENT PROBLEM FOR THESE MURANO'S, AS I HAVE SEEN CONSUMER WEB SITES REPORTING THIS BASED ON OTHER OWNER'S COMPLAINTS, WHICH IS WHY I DECIDED TO REPORT IT AS WELL. I WAS GLAD TO FIND OUT ABOUT THE REPETITIVE NATURE OF THIS PROBLEM WITH OTHER OWNERS (I CONDUCTED MY OWN INTERNET SEARCH) OR I MAY NEVER HAVE REPORTED THIS. I AM CONCERNED THIS IS A SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. IT WILL NEED TO BE FIXED NOW, BUT I UNDERSTAND NISSAN HAS REPLACED SOME OF THEM FOR OTHER OWNERS AND I AM EXPLORING THIS OPTION. NOTE - MILEAGE AND DATE ENTRIES ABOVE ARE JUST ESTIMATES. I COULD ONLY FIND ONE OLD REPAIR INVOICE WITH THIS ISSUE MENTIONED ALTHOUGH I HAD ASKED THEM TO CHECK IT MANY TIMES. PERHAPS THE DEALER KNEW THIS WAS A PROBLEM AND CHOSE NOT TO PUT IT ON THE WORK ORDER. I'M AFRAID I HAVE ALSO LEARNED A LESSON TO MAKE SURE EVERYTHING THEY CHECK IS ENTERED ON THE WORK ORDER, AND TO READ MY WORK ORDERS MORE CLOSELY, ESPECIALLY WITH DEALERS WHO HAVE VESTED INTEREST RELATED TO RECALLS. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2009
Apr 2012

SEAT PAN BRACE BROKE WHILE I WAS STOPPED AT A STOP SIGN. 2ND TIME THIS HAPPENED. 1ST TIME WAS ABOUT 4 YEARS PREVIOUS AT ABOUT 60,000 MILES. PREVIOUS REPAIR WAS AT A NISSAN DEALER AND I REQUESTED A PRICE ADJUSTMENT FROM NISSAN BUT WAS DENIED. I HAVE DEFECTIVE PART IF YOU NEED. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2012
Mar 2012

DRIVER SIDE SEAT MOVES WHILE DRIVING CAUSING A HUGE SAFETY CONCERN FOR ME AND MY FAMILY. THE BACK LEFT SEAT BRACKET IS BROKEN DUE TO A WEAK METAL PART. *JS

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2012
Mar 2012

DRIVER SIDE SEAT BRACKET BROKE DURING A TURN. TEMPORARILY CAUSED ME TO LOOSE CONTROL OF VEHICLE BUT WAS ABLE TO REGAIN CONTROL BEFORE AN ACCIDENT COULD HAPPEN. OUR ONLY CAR AND WE HAVE A 2 1/2 YEAR OLD CHILD. AFTER DOING RESEARCH ON THIS, I DISCOVERED THAT THIS IS A VERY COMMON FAILURE AND NISSAN HAS YET TO ISSUE A RECALL. *KB

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2012
Feb 2012

THE DRIVERS SEAT ELECTRICAL SLIDE FAILED. IT LOCKED UP AND THEN BROKE LOOSE. IT WILL NO LONGER OPERATE AND IS IN A FIXED POSITION ON ONE TRACK. THE OTHER TRACK IS MOVING FREELY AND WILL NOT LOCK. THE PLASTIC GEARS STRIPPED AND BROKE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2009
Feb 2012

THE DRIVER'S SEAT ROCKS BACK AND FORTH BECAUSE THE BRACKET THAT HOLDS THE SEAT TO THE BASE HAS BROKEN.THIS SEEMS TO BE A RATHER COMMON OCCURRENCE WITH THIS MODEL.THIS IS A VERY UNSAFE CONDITION BECAUSE THE SEAT IS NO LONGER SOLIDLY AFFIXED TO THE FLOOR.THIS IS A MAJOR DESIGN FLAW,AND SHOULD BE ADDRESSED BY NISSAN.THE REPLACEMENT PART TO REMEDY THIS IS ALMOST $500.00 AND THAT DOES NOT INCLUDE THE LABOR. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2011
Oct 2011

I HAVE THE SAME ISSUE WITH MY DRIVER'S SEAT BREAKING DUE TO THE THIN METAL USED IN THE SEAT ASSEMBLY DESCRIBED HERE: NHTSA ACTION NUMBER: PE08065 THE LEFT REAR OF THE SEAT COLLAPSED AND NOW THE SEAT ROCKS BACK AND FORTH WHILE DRIVING. HTTP://WWW.ABOUTAUTOMOBILE.COM/INVESTIGATION/2004/NISSAN/MURANO/SEAT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2011
Oct 2011

WE HAVE HAD ANOTHER ISSUE CONCERNING OUR 2004 NISSAN MURANO. THIS TIME IT IS THE DRIVER SEAT THAT HAS BROKEN. THE NISSAN DEALERS KNOW OF THIS ISSUE AND HAVE NOT OFFERED ANY HELP OTHER THAN WANTING TO CHARGE $1000.00 FOR THE SEAT FRAME ASSEMBLY. A SEAT THAT HAS BROKEN! A VERY INTEGRAL PART OF THE CAR THAT SHOULD BE STRONG AND FREE FROM DEFECTS. IT WOULD BE JUSTICE IF SOMEONE COULD MAKE THIS COMPANY OWN UP TO THE TERRIBLE CRAFTMANSHIP THAT THIS VEHICLE WAS CONSTRUCTED WITH. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2011
Sep 2011

THE WELD ON THE DRIVERS SEAT FRAME IS FRACTURED. IT IS A MAJOR SAFETY ISSUE AND NISSAN HAS CHANGED THE PART FROM WHAT IS ORIGINALLY IN THE VEHICLE, ALTHOUGH NISSAN WON'T ADMIT TO A CHANGE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2011
Aug 2011

THE POWER SEAT MOTOR ON MY 2004 NISSAN MURANO SE HAS FAILED. IT WILL NOT MOVE FORWARD OR BACKWARDS. IN ADDITION, THE WHEEL HUB BEARING FAILED/BROKE AND ALSO HAD TO BE REPLACED AT A VERY EXPENSIVE COST. PRIOR TO THIS, THE DIFFERENTIAL ALSO FAILED/LEAKED AND HAD TO BE REPLACED/FIXED. THIS VEHICLE HAS ONLY 100,000 MILES AND HAS ENDURED A ONGOING SERIES OF REPAIRS FOR NUMEROUS FACTORY INSTALLED DEFECTS. THE NISSAN, MURANO IS NOT A SAFE, RELIABLE VEHICLE TO OWN. *TT

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2011
Aug 2011

THE FRONT DRIVERS SEAT CANNOT BE MOVED FORWARD OR BACKWARD. THE RIGHT SIDE OF THE SEAT APPEARS TO BE STUCK IN PLACE. THE INABILITY TO ADJUST THE SEAT IMPACTS A DRIVERS ABILITY TO POSITION THE SEAT FOR SAFE DRIVING I.E. PEDAL DISTANCE, STEERING DISTANCE, SIDE VIEW MIRROR VIEWING ETC.... THIS APPEARS TO BE A KNOWN PROBLEM. THERE ARE SEVERAL WEBSITES WHERE OWNERS DISCUSS THEIR EXPERIENCE ONE SUCH WEBSITE IS HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F14EC7A (THIS IS AN EDMUNDS.COM BLOG), A SECOND BLOG SITE WHERE OWNERS REPORT THIS SAFETY ISSUE IS HTTP://WWW.NISSANMURANO.ORG/FORUMS/66-PROBLEMS/10406-MORE-DRIVERS-SEAT-PROBLEMS.HTML. THIS IS NISSSAN WEB SITE. A THIRD SET OF COMPLAINTS CAN BE FOUND AT HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2005/NISSAN/MURANO/SEAT. THIS IS CLEARLY A PROBLEM WHICH MAY CAUSE AN ACCIDENT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2011
Aug 2011

DRIVERS SEAT LIFTER CARRIAGE FRAME IN MY 2004 MURANO HAS BROKEN. *LN

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2010
Jul 2011

I HAVE A 2004 NISSAN MURANO WITH A BROKEN DRIVERS SEAT. THE LEFT SIDE OF THE DRIVER SEAT SUPPORT FRAME HAS FATIGUED AND BROKEN. SEVERAL REPAIR SHOPS IN MY AREA HAVE INDICATED THAT THEY WILL NOT TRY TO REPAIR BECAUSE THE GUAGE OF THE METAL SUPPORT IS TOO THIN. NEW SEAT BASES, WHICH ARE HARD TO FIND, CAN COST $1000 FOR THE PART. MY INTERNET SEARCH HAS REVEALED THIS TO BE A COMMON PROBLEM. NEED HELP ON THIS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2011
Jun 2011

DRIVER SIDE POWER SEAT TRACK ASSEMBLY OF MY NISSAN MURANO 2004 STOPPED WORKING WHILE DRIVING. THE SEAT IS NOW DISABLED AND LOCKED IN PLACE. THERE ARE TILTING MOVEMENTS AT TIMES ALONG WITH NOISE SOUNDING AS IF IT MAY POTENTIALLY COME LOOSE AND DISLODGE ITSELF RENDERING DANGEROUS DRIVING CONDITION. DEALERSHIP HAS STATED OVER $1200 FOR THE PART AND INSTALLATION (OUT OF WARRANTY). THE PROBLEM APPEARS TO BE A COMMON ISSUE WITH ALL MURANO YEAR MODELS. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2011
Apr 2011

2004 NISSAN MURANO, DRIVERS SEAT SPONTANEOUSLY BROKE, SEAT IS NOW LEANING AGAINST THE DOOR FRAME. SEAT NO LONGER FUNCTIONS PROPERLY. SEAT ROCKS FROM SIDE TO SIDE IN STOPPING. AFRAID OF FURTHER FAILURE IN SEAT THAT COULD RESULT IN THE DRIVER SEAT COMING COMPLETELY DISENGAGED WHICH WOULD PUT DRIVER AND PASSENGERS AT SERIOUS RISK. INDEPENDENT MECHANIC ACKNOWLEDGES SEAT FAILURE IN MURANOS IS COMMON. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2010
Mar 2011

I OWN A 2004 NISSAN MURANO AND THE DRIVER SEAT HAS BROKEN WITHIN THE LAST 2 MONTHS. IT ROCKS SIDE TO SIDE AND FRONT TO BACK WHEN APPLYING THE BRAKES. I TOOK IT TO A MECHANIC AND PAID TO HAVE IT WELDED BUT IT DID NOT HOLD. THIS IS DANGEROUS AS IF IT BREAKS WHILE DRIVING, THIS STRUCTURE FAILURE TO THE DRIVER SEAT COULD CAUSE A FATALITY. THIS IS A COMMON PROBLEM WITH THIS VEHICLE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2011
Feb 2011

MY NISSAN 04 MURANO DRIVER SEAT FRAME GOT FRACTURED AND LOTS OF PEOPLE HAVING THE SAME PROBLEM. FIRST TIME IT BROKE I GOT IT WIELDED NOW THE FRAME GOT FRACTURED FROM THE OTHER SIDE. THIS IS DANGEROUS AND ANNOYING. PLEASE DO SOMETHING ABOUT THIS. THANK YOU *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2011
Jan 2011

TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THE FRONT DRIVER'S SEAT MOTOR FAILED, NO LONGER ALLOWING HIM TO MAKE ADJUSTMENTS TO THE SEAT. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE SEAT INVOLUNTARILY SHIFTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 07/08/11 *BF THE CONSUMER STATED WHEN THE KEY WAS INSERTED INTO THE IGNITION, THE SEAT WOULD MOVE AUTOMATICALLY. UPDATED 12/19/11

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2011
Dec 2010

DRIVING DOWN THE ROAD, ALL OF A SUDDEN THE DRIVER'S SIDE POWER SEAT FRAME BROKE. I WAS SHIFTED TOWARDS THE DRIVER'S SIDE DOOR. WAS TOLD IT WAS NOT REPAIRABLE, BY THE NISSAN DEALER, HAD TO BUY A WHOLE NEW SEAT FRAME. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2009
Nov 2010

WHILE PULLING AWAY FROM A LIGHT MY SEAT MADE A SNAPPING SOUND. AFTER THAT THE SEAT IS VERY LOOSE AND WOBBLES WHEN MOVED WITH YOUR HAND. AS I MAKE TURNS THE SEAT ROCKS SIDE TO SIDE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2010
Oct 2010

DRIVERS SEAT TILTS ON TURNS, WORSE ON LEFT TURNS. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A BROKEN SEAT TRACK. I ASKED THEM TO REPAIR AND WAS TOLD THE AREA MANAGER REFUSED TO FIX. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS AND IT IS BEYOND DANGEROUS. THE LEFT FRONT OF THE SEAT BARELY HANGS ON AS THE BOLTS ARE BROKEN IN THE BACK. I HAVE DONE SOME RESEARCH ON THIS AND IT IS A PREVALENT PROBLEM WITH THIS CAR. I AM COMPLAINING AS I FEEL IT IS EXTREMELY UNSAFE. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2009
Oct 2010

NISSAN MURANO SEAT LOOSE AND WOBBLY, STRAINING MY BACK AND CAUSING PROBLEMS WHEN PRESSING THE PEDALS, THIS SHOULD BE UNDER RECALL!!! ALSO TILTED TO THE DRIVERS DOOR SIDE. VERY DISAPPOINTED IN NISSAN. ALSO HAVE A GRINDING SOUND IN FRONT TIRE AREA, GOING THROUGH TOO MANY SETS OF TIRES. VERY DISGUSTED !! *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2010
Sep 2010

TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE ATTEMPTING TO ADJUST THE DRIVER SIDE FRONT SEAT, THE CONTACT NOTICED THAT THE SEAT WOULD MECHANICALLY MOVE FORWARD. HOWEVER, ALL OF THE ADDITIONAL MOVABLE POSITIONS DID OPERATE NORMALLY. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRRENT MILEAGE WAS APPROXIMATELY 89,000. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2010

Trend Over Time

Complaints by year

Quick Summary

The 2004 Nissan Murano has 90 Seats complaints on file. Review the timeline above for detailed owner experiences.