90 complaints reported

2004 Nissan Murano Seats

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
90
Crashes
0
Fires
0
Injuries
4

Complaint Timeline

Chronological view of owner reports

Oct 2024

Driver seat front left side has a rocking motion to it. I’ve read a lot of others have found this issue was supposed to be fixed from 2003-2004 and the parts have been updated to address the issue. I am worried my seat movement will create an unsafe driving condition.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2024
Jun 2019 Injury

I WAS TURNING ON A HIGHWAY LOOP AND I'M SHORT SO I HAD THE SEAT ALL THE WAY UP TO BE ABLE TO SEE. WHEN I STARTED TURNING THERE WAS A BUNCH OF CARS BEHIND ME AND THE BACK OF THE SEAT MADE A LOUD POPPING NOISE AND I HIT MY HEAD ON THE WINDOW BECAUSE THE BACK RIGHT OF IT GAVE OUT. I PULLED TO THE SIDE OF THE ROAD AND GOT MY SELF TOGETHER. THIS HAPPENED TO ANOTHER COWORKER WITH ANOTHER NISSAN MURANO BUT SHE HAD LESS PROBLEMS SINCE SHE'S A TALL WOMAN AND WHEN THE SEAT BROKE IT DIDN'T GO ALL THE WAY DOWN. LOOKING AT THE SEAT THE BACK RIGHT OF IT HAS A BIG METAL BAR PIECE THAT SNAPPED. IT NO LONGER GOES ALL THE WAY UP MAKING IT A HAZARD TO DRIVE WITHOUT GETTING IT FIXED. * DSY

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2019
Feb 2018

ON MARCH 29, 2018 I SAT DOWN IN MY CAR AND FELT THE DRIVERS SEAT MOVE DOWNWARD FOR THE FIRST TIME. WHEN I GOT HOME I EXITED THE CAR AND GOT BACK IN THE SAME THING HAPPENED AGAIN. THERE WAS NO INDICATION OF ANYTHING BEING BROKEN OR OUT OF PLACE PRIOR TO THE 29TH OF MARCH. ADDITIONALLY, I HAVE NOT BEEN IN ANY ACCIDENTS, NOR HAS ANY ONE DRIVEN MY CAR BESIDES MYSELF. AS OF TODAY (APRIL 2, 2018) I HAVE TAKEN MY CAR TO A MECHANIC FOR AN ESTIMATE AND WILL CHECK WITH ANOTHER REPAIR SHOP ON APRIL 3, 2018.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2018
Apr 2017

FROM NORMAL USAGE, THE FRONT SIDE DRIVER'S SEAT BROKE (IN 2016) FROM WHAT I BELIEVE IS A DEFECTIVE SEAT BRACKET. NOW THE SEAT WOBBLES AND ROCKS WHENEVER I AM DRIVING AND WHEN THE CAR MOVES SIDE TO SIDE AT ALL. SEAT BROKE UPON EXITING VEHICLE. I WEIGH 163 POUNDS AND AM THE PRIMARY DRIVER. NO SUDDEN MOVEMENT CREATED THE BREAK.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2016
Apr 2016

DRIVER SEAT LOOSE AND WHEN YOU TRY AND ADJUST THE SEAT IT GOES SIDEWAYS. VEHICLE WAS MOVING

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Jan 2016

REAR LEFT ANCHOR BRACKET SHEERED OFF CAUSING THE SEAT TO FALL WHILE DRIVING. ALMOST WRECKED THE CAR.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2016
Dec 2015

I HAVE ALWAYS BEEN A FAN OF NISSAN UNTIL NOW MY DRIVER SIDE SEAT BROKE , ONE OF THE BRACKETS ON THE LEFT SIDE HAS COMPLETELY BROKEN IN HALF, AND BY THE LOOKS OF THE MANY COMPLAINTS NISSAN HAS GOTTEN ABOUT THE VERY SAME ISSUE IT IS VERY CLEAR TO ME THIS IS A FACTORY ISSUE. I DO NOT UNDERSTAND HOW THEY HAVE INVESTIGATED THIS ISSUE AND CAME TO THE CONCLUSION THAT IT IS NOT A SAFETY ISSUE JUST BY THE FACT THAT THERE HAS ONLY BEEN A FREE MINOR INJURIES SO FAR, THE WHOLE POINT IN ISSUING A RECALL IS TO PREVENT INJURY , DUE TO THE HIGH NUMBER OF COMPLAINTS SHOULD BE PROBABLE CAUSE FOR A RECALL IN ITSELF. THAT IS RIDICULOUS HOW HAS NO ONE ISSUED A LAWSUIT AGAINST YOU PEOPLE YET.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Dec 2015
May 2015

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE POWER SEAT TRACK FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2014
Mar 2015

DRIVER SIDE SEAT WOULD NOT POWER FORWARD, BUT MERELY SWIVEL IN PLACE....AS THE NYLON DRIVEN GEAR ON RIGHT SIDE OF SEAT WAS STRIPPED AND JAMMED IN THE METAL DRIVE GEAR ATTACHED TO THE SEAT MOTOR. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Feb 2015
Feb 2015

MY DRIVERS SIDE SEAT JUST BROKE ON THE BACK LEFT SIDE SO NOW YOU CAN'T SIT IN IT AND DRIVE. I NOW SIT CROOKED IN THE SEAT AND DON'T FEEL SAFE DRIVING IT, WHAT IF I WAS IN AN ACCIDENT AND MY SEAT NOW MIGHT THROW ME SOMEWHERE BECAUSE IT IS NOW BROKEN. THIS SHOULD BE A RECALL.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2015
Dec 2014

WHILE GOING AROUND A TURN I HEARD A SNAP AND THE DRIVERS SEAT FELL TO THE SIDE. UPON MECHANIC INSPECTION FOUND BROKEN FRAME. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Nov 2014

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING 30 MPH, THE DRIVER SEAT INDEPENDENTLY MOVED FORWARD AND BACK. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Nov 2014
Jul 2014

TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE FRONT DRIVERS SEAT SUDDENLY COLLAPSED AND LEANED TO THE LEFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SEAT TRACT WAS INOPERABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Mar 2014
Jun 2014

MAKING A TURN ONTO A CROSS STREET AND HEARD A LOUD POPPING NOISE, FOLLOWED BY THE DRIVER SEAT BECOMING UNSTABLE. WHEN THE TURN WAS COMPLETED, IT BECAME OBVIOUS THE DRIVER SEAT WAS BROKEN. I DID SOME RESEARCH AND FOUND THAT THIS IS A KNOWN PROBLEM WITH THE MURANO, AND HAS BEEN REPORTED NUMEROUS TIMES ACROSS MULTIPLE MODEL YEARS. APPEARS THAT THERE WAS EVEN AN ATTEMPT TO FORCE A RECALL, BUT THAT WAS NEVER FOLLOWED THROUGH. FILED A COMPLAINT WITH NISSAN - REQUIRED A DETAILED SERVICE REPORT (~$125) BEFORE THEY WOULD DO ANYTHING. FOUND THAT THEY WOULD NOT FIX FOR ANY CAR OUTSIDE OF WARRANTY (AND THIS APPARENTLY USUALLY HAPPENS AFTER THE WARRANTY PERIOD HAS EXPIRED). TYPICAL DEALER COST TO REPAIR IS $800 TO $1200. CAN ALSO BE SELF-FIXED BY REPLACING A BRACKET ($100) OR WELDING THE BROKEN PIECE (~$80). TO ME, THIS IS A DANGEROUS SITUATION AS THE SEAT CAN BREAK AT ANY TIME WHEN THE METAL HAS FATIGUED. I FELT FORTUNATE TO NOT HAVE THIS HAPPEN AT A HIGHER SPEED. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jun 2014
May 2014

THE DRIVER SEAT BRACKET BROKE ON THE LEFT SIDE. THE SEAT NOW TILTS TO THE LEFT. WHEN DISCOVERED VEHICLE WAS PARKED AND NOT USED. ON THAT DAY I JUST SIT IN THE CAR AND SEAT TILTED TO THE LEFT. LOOKED UNDER NEAT THE SEAT AND SAW THAT THE MEAT BRACKET THAT HOLDS THE SEAT BROKE IN TWO. THIS IS SERIOUS SAFETY ISSUE FOR ME AS A DRIVER. I AM JUST GLAD THAT THE BRACKET DID NOT BREAK WHILE DRIVING THAT COULD HAVE CAUSED AN ACCIDENT. READ SEVERAL FORUMS ON INTERNET WHERE PEOPLE COMPLAIN ABOUT SAME PROBLEM. NISSAN NEEDS TO FIX THIS ISSUE. RECALL IS NEEDED. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Oct 2013
Mar 2014

DRIVERS SEAT, LEFT REAR SIDE OF SEATING AREA DROPPED ALONG WITH UPRIGHT BACK SUPPORT RECLINING BACKWARDS CREATING A MOST UNSTABLE SITUATION. INSPECTION REVEALED COMPLETE CLEAN BREAK OF ADJUSTING SUPPORT BRACKET. RESEARCH REVEALS THIS TO BE A SERIOUS PROBLEM WITH NISSAN MURANO VEHILCES 2003 THRU POSSIBLY 2008. NO KNOWN RECALLS THAT I AM AWARE OF. ESTIMATES FROM NISSAN DEALERS ARE REPORTED IN THE $1,200.00 RANGE FOR REPAIR. UNLESS THE FACTORY STEPS UP TO THE PLATE, I HAVE PURCHASED MY LAST NISSAN VEHICLE.............EVER....... *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2014
Jan 2014

THE DRIVER SEAT FRAME RAILING (LEFT SIDE OF FRAME) HAS BROKEN CAUSING THE SEAT TO DROP DOWN A FEW INCHES. THE LEFT OF THE SEAT CAN ACTUALLY BE LIFTED UP DUE TO THE FRAME SEPARATION. THE SEAT IS NO LONGER BEING ATTACHED TO TWO TRACKS BUT ONLY ONE. I'D LIKE TO ADD THAT THIS IS THE SECOND TIME THIS DEFECT HAS OCCURRED. THE FIRST TIME AND SECOND TIME DEFECTS ARE EXACTLY THE SAME. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2007
Jan 2014

THE DRIVER SIDE SEAT BRACKET FAILED DURING ROUTINE CORNERING. THE SEAT NOW SITS SEVERAL INCHES LOWER TO THE LEFT AND ROCKS DURING CORNERING. THIS COULD HAVE BEEN A SERIOUS SAFETY SITUATION IF THIS HAD OCCURRED AT HIGHS SPEEDS. THIS APPEARS TO BE COMMON PROBLEM WITH THIS VEHICLE, AND I FIND IT HARD TO BELIEVE THAT NISSAN HAS NOT ISSUED A RECALL. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Jan 2014

AS I WAS MAKING A LEFT TURN DRIVER SEAT BROKE OFF THE LEFT TRACK CAUSING THE SEAT TO ROCK DANGEROUSLY. THIS SEEMS A COMMON PROBLEM IN THIS VEHICLE I HAVE SEEN AND HEARD ABOUT MANY OTHER CASES. THIS SHOULD BE A RECALL FROM NISSAN TO FIX THE FAULTY SEAT TRACK MECHANISM. I HAVE BEEN ABLE TO TEMPORARILY FIX THIS PROBLEM BY WELDING THE TRACK, HOWEVER THIS KEEPS HAPPENING AND HAS BECOME A DANGER TO MY LIFE. I AM NOT SURE IF THIS PROBLEM COULD BE FIXED ANY MORE. I WAS GIVEN A QUOTE OF $1,200.00 DOLLARS BY MY NISSAN DEALER, HOWEVER, I AM GOING TO CONTINUE THE TEMPORARY FIX DESCRIBED ABOVE AND WHEN THAT ULTIMATELY COMPLETELY FAILS, I HAVE NO IDEA WHAT TO DO. I HOPE NISSAN FINALLY REALIZES THAT THIS IS A FACTORY PROBLEM WHICH NEEDS TO BE RECALL BEFORE A BIG TRAGEDY HAPPENS AND SOMEONE LOOSES THEIR LIFE/LIVES, AND NISSAN GETS SUED FOR MILLIONS OF DOLLARS. NISSAN CARS ARE EXPENSIVE AND NOT ENOUGH SAID ABOUT THEIR PRICEY PARTS!! *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Apr 2009
Jan 2014

SEAT BRACKET BROKE WHEN MY WIFE WAS DRIVING DOWN THE ROAD. THIS CAUSED THE SEAT TO TILT FORWARD. I CALLED THE LOCAL NISSAN DEALERSHIP AND THEY WANTED 1036.00 DOLLARS FOR A PART, FOR SAFETY REASONS SHOULD BE RECALLED. IF ONE OF THESE BRACKETS(THEY HAVE A PROBLEM WITH FRONT AND BACK) BREAKS DURING A WRECK, THE SEAT ANGLE COULD EFFECT THE EFFECTIVENESS OF AIRBAGS. MY WIFE IS SCARED TO DRIVE IT. THIS SEEMS TO BE A PROBLEM WITH THESE VEHICLES. CALLED NISSAN CORP. THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE THERE IS NO ACTIVE CAMPAIGN TO RECALL. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jan 2014
Aug 2013

I GOT IN MY MURANO, STARTED IT, AND BEGAN TO DRIVE. SUDDENLY, THE LEFT SIDE OF MY SEAT DROPPED SEVERAL INCHES (ABOUT 5 OR 6 INCHES). THIS DROP CREATED A JERK TO THE LEFT. UPON INSPECTION OF THE UNDERSIDE OF THE DRIVER'S SEAT I FOUND THE SUPPORT BRACKET TO BE BROKEN (CRACKED IN BOTH SUPPORT POINTS). *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2013
Jul 2013

THERE WAS A STRUCTURAL FAILURE OF THE ANCHOR/BRACKET UNDERNEATH THE DRIVER'S SEAT. WHILE I AM DRIVING, THE SEAT ROCKS FROM SIDE TO SIDE, AND DIPS UP AND DOWN. WHEN I TURN, THE SEAT ROCKS A COUPLE OF INCHES DOWN AND THEN POPS BACK AS I COME OUT OF THE TURN. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Jul 2013
Nov 2012

WHILE DRIVING ON ROAD I WAS WAITING AT GREEN LIGHT WAITING TO TURN LEFT. AS I BEGAN TO MAKE THE LEFT HAND TURN ACROSS ONCOMING TRAFFIC MY SEAT LIFTED SEVERAL INCHES OFF THE VEHICLE FLOOR. MY BODY FELT AS IF I HAD BEEN FORCEFULLY LIFTED AND PUSHED SIMULTANEOUSLY. THIS REQUIRED ME TO PULL THE STEERING WHEEL TO THE RIGHT, THE OPPOSITE DIRECTION I WAS TURNING, IN ORDER TO REGAIN CONTROL OF MY OWN BODY. THIS WAS HAZARDOUS TO ONCOMING TRAFFIC AND. MYSELF AS I NEARLY HAD BEEN T-BONED BY THE ONCOMING TRACTOR TRAILER AND NEARLY RAN OFF THE ROAD, DOWN, A 5 FOOT DITCH, AND THROUGH A FENCE. IT WAS A TERRIFYING EXPERIENCE. I'VE NEVER EXPERIENCED OR HAVE HEARD OF A SEAT BREAKING. I AM NOT OVERWEIGHT NOR HAVE BEEN FROM THE TIME I HAVE OWNED THE VEHICLE, 6 YEARS. ITS BAFFLING AS TO WHY A DRIVERS SEAT WOULD MALFUNCTION IN SUCH A MANNER. I IMMEDIATELY RESEARCHED MY PROBLEM AND FOUND THIS WAS PREVIOUSLY INVESTIGATED BY THE NHTSA AND CLOSED FOR THE REASON OF NOT HAVING POSED A SAFETY ISSUE DUE TO NO DOCUMENTED OCCURRENCES WHILE DRIVING. WELL HERE'S YOUR DOCUMENTED OCCURRENCE THAT NEARLY CAUSED A FAMILY OF FOUR THEIR LIVES. IT'S ABSURD THE NUMBER OF COMPLAINTS ON THE FORMENTIONED ISSUE AND THERE ISN'T A RECALL. MY VEHICLE WON'T PASS INSPECTION WITH MY SEAT IN THIS CONDITION YET NHTSA DEEMS THIS AS A SAFE CONDITION IN WHICH TO OPERATE VEHICLE... I'M BAFFLED HOW THIS IS CLASSIFIED AS SAFE TO DRIVE... IT'S NOT. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Sep 2012
Nov 2012

DRIVER LEFT SEAT HAD A STRUCTURAL FAILURE ON ITS BRACKET THAT RESULTS FROM METAL FATIGUE. THIS FAILURE CAUSED REARWARD TILTING OF THE DRIVER'S SEAT WHILE THE VEHICLE WAS OPERATED AND POTENTIALLY COMPROMISE VEHICLE CONTROL. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: Aug 2012
Sep 2012

THE DRIVER SEAT IS MOVING LEFT WHEN TURNING LEFT, AND WHEN MOVING THE SEAT FORWARD, ONLY THE LEFT SIDE IS MOVING CAUSING THE SEAT TO TILT LEFT. WHEN CHECK AT THE DEALER SHOP, IT APPEAR THE LINK IS BROKEN AND THE RIGHT SIDE MOTOR IS DEFECTIVE. THE DEALER ADMIT THAT THE PROBLEM OCCUR IN MANY MURANO 2003-2005,BUT SAD THAT MY EXTENDED WARRANTY EXPIRED . PLEASE INVESTIGATE ABOUT THIS PROBLEM IN THE NISSAN MURANO 2003-2004. IT DID HAPPEN IN MANY OF THEM. *TR

Type: Vehicle, Vehicle: 2004 NISSAN MURANO, Manufacturer: Nissan North America, Inc.
Incident: May 2011

Trend Over Time

Complaints by year

Quick Summary

The 2004 Nissan Murano has 90 Seats complaints on file. Review the timeline above for detailed owner experiences.