538 complaints reported

2009 Toyota Corolla Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
538
Crashes
35
Fires
1
Injuries
26

Complaint Timeline

Chronological view of owner reports

Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HENDRICK TOYOTA MERRIAM LOCATED AT 9505 W 67TH ST, MERRIAM, KS 66203; (913) 800-5368) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA VINELAND DEALER STATED THAT THE PARTS MAY BE AVAILABLE IN JANUARY OF 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 10/25/17 *BF UPDATED 11/16/2017*JS

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: May 2016
Jul 2017

TL* TAKATA RECALL. THE CONTACTS OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2017
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2016
Jul 2017

WHAT IS CONSIDERED "A TIMELY MANNER"? I'VE ASKED TOYOTA IF THEY COULD JUST REMOVE THE DEFECTIVE AIRBAG. THEY SAID YES, BUT AT MY EXPENSE. I'M DRIVING AROUND IN A CAR THAT COULD EXPLODE AND KILL ONE OF MY PASSENGERS. THERE MUST BE SOMETHING THEY CAN DO UNTIL A REMEDY IS READY.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2016
Jul 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000(AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2016
Jul 2017

TAKATA RECALL: IN APRIL, 2016, I RECEIVED A NOTICE FROM TOYOTA THAT MY VEHICLE WOULD BE RECALLED FOR AN AIRBAG REPLACEMENT. FURTHERMORE, I WAS NOT TO ALLOW ANYONE TO USE THE FRONT PASSENGER SEAT UNTIL THE REPLACEMENT WAS MADE. THIS IS A HARDSHIP. TOYOTA AND MY DEALER, GATORLAND TOYOTA IN GAINESVILLE, FL, AGREED TO LOAN ME A RENTAL CAR FREE OF CHARGE IF NEEDED DUE TO HARDSHIP. I HAVE USED A RENTAL CAR FROM GATORLAND TWICE NOW, BUT THIS IS INCONVENIENT. FURTHERMORE, MY VEHICLE IS NOT WORTH ITS FULL VALUE FOR RESALE WITHOUT THE AIRBAG REPLACEMENT. REPLACEMENT IS NOW SCHEDULED FOR MAY 2017, ACCORDING TO GATORLAND, BUT THIS DATE HAS BEEN MOVED BACK SEVERAL TIMES ALREADY.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA MATRIX, Manufacturer: Toyota Motor Corporation
Incident: Nov 2016
Jul 2017

TAKATA RECALL.BOUGHT 5 PASS. VEHICLE NOT A 4 PASS. VEHICLE.LOSS OF USE!! LOCAL DEALERS NO PARTS TO REPAIR. AFFECT ON VEH. INSURANCE. I WANT FIX NOW!!! BOUGHT VEH WITH CONFIDENCE,NOT CONFIDENT ANYMORE! HELP PLEASE VEH ALWAYS IN ZONE A. EXPEDITE!!!

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: May 2016
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL TOYOTA DEALER (BOMMARITO TOYOTA 9095 DUNN RD HAZELWOOD, MO 63042 (855) 981-7928) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO EDDY'S TOYOTA DEALER, BUT WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE CONTACT WAS ALSO INFORMED BY EDDY'S DEALER THAT THE PART WOULD BECOME AVAILABLE SOMETIME IN SEPTEMBER OR DECEMBER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2017
Jun 2017

TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SEAMAN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Apr 2017
Jun 2017

TAKATA AIRBAGS - I RECEIVED A RECALL NOTICE FROM TOYOTA IN JANUARY STATING THAT MY CAR WAS UNDER RECALL NOTICE BECAUSE OF THE DEFECTIVE TAKATA AIRBAGS. I WAS TOLD NO ONE IS SUPPOSED TO SIT IN MY PASSENGER SEAT UNTIL THE REPAIR PART IS INSTALLED. IT IS SIX MONTHS LATER, AND AFTER TALKING WITH THEM TODAY, THEY STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL DECEMBER. IT IS RIDICULOUS THAT I CANNOT HAVE ANYONE SIT IN MY PASSENGER SEAT FOR AN ENTIRE YEAR. TOYOTA SHOULD MAKE THE PARTS AVAILABLE TO EVERYONE IN THE COUNTRY AND TAKE RESPONSIBILITY FOR THEIR LACK OF SAFETY TESTING.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2017
Jun 2017

TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE TOYOTA DEALER IN CALIFORNIA (PHONE: 415-521-1382) AND THE MANUFACTURER ADVISED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2017
Jun 2017

TAKATA RECALL. THEY HAVE KNOW ABOUT THE PROBLEM FOR YEARS. WE GOT A NOTICE ABOUT 3 MONTH AGO I CALLED AT THAT TIME. I CALLED TODAY TO FOLLOW UP AND WAS TOLD IT WOULD AROUND DECEMBER. THAT IS ANOTHER 6 MOUTH. THAT IS NOT WHAT I CALL TIMELY.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2017
Jun 2017

TL* TAKATA RECALL THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: TOYOTA OF GASTONIA IN GASTONIA, NORTH CAROLINA, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2016
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (TOYOTA OF KINGSPORT, 2525 E STONE DR, KINGSPORT, TN 37660, (423) 246-6611) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jun 2017
Jun 2017

TAKATA RECALL I RECEIVED THIS RECALL AND CALLED THE KEARNY MESA TOYOTA DEALERSHIP ADDRESS: 4910 KEARNY MESA RD, SAN DIEGO, CA 92111PHONE:(858) 430-2600 ON 05/09/17 AND SPOKE TO STEPHANIE @ 7:22AM, SHE SAID THE PARTS WEREN'T IN AND WILL BE ORDERED AND SHOULD ARRIVE IN 2 WEEKS ' THAT DIDN'T HAPPEN ' NO CALL. THEN BEGINNING OF JUNE 2017 CALLED DEALERSHIP AND ASKED THEM REGARDING THE PARTS ' STILL 'NOT' IN. WHY? IN THE RECALL NOTIFICATION: IT SAYS ON THE RECALL NOTIFICATION **WHAT SHOULD YOU DO?** PLS. CONTACT ANY AUTHORIZED TOYOTA DEALER TO SCHEDULE AN APPT. TO HAVE THE REMEDY PERFORMED ASAP! UNTIL THE REMEDY IS PERFORMED, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. IF THE RECALL NEEDS TO GET DONE ASAP, WHY AREN'T THE PARTS IN? DANGEROUS AND UNSAFE! I'M RIDING IN PASSENGER SIDE WITH A DEFECTED AIRBAG!!!? WHY? IT IS NOW MID-JUNE AND STILL ON CALL FROM THE DEALERSHIP!!!!! I WANT TO KNOW WHY IT TAKES SO LONG TO GET PARTS! KEARNY MESA TOYOTA

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER INDICATED THAT THEY MAY SUPPLY THE PARTS TO THE DEALER IN MID DECEMBER OF 2017. THE VIN AND NHTSA CAMPAIGN NUMBER WERE UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 08/04/17*LJ UPDATED 08/15/2017*JS

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2016
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIKE SMITH TOYOTA (3941 MIKE SMITH DR, PADUCAH, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2017
Jun 2017

TAKATA RECALL AIRBAG WARNING LIGHT ILLUMINATED. DEALER CLAIMS NO REPLACEMENT FOR AIRBAGS FOR SEVERAL MONTHS. REFUSES TO EVALUATE WITHOUT CHARGING.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT STATED THAT THE AIR BAG INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,115. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Jun 2017
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2009 TOYOTA COROLLA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2016

Trend Over Time

Complaints by year

Quick Summary

The 2009 Toyota Corolla has 538 Air Bags complaints on file. 35 crashes have been reported. Review the timeline above for detailed owner experiences.