2015 Ford Mustang Structure

Right after picking up my 2015 Ford Mustang from dealer service on July 23, 2025, the hood suddenly flew open while I was driving, completely blocking my view and creating a serious risk of collision. The dealership had performed multiple recalls and a multi-point inspection but did not flag any hood latch issue. The vehicle was released as “safe to drive,” yet this happened immediately after leaving their service. This was an extremely dangerous situation that could have caused a serious accident. The force of the hood flying up also caused major damage to the hood and surrounding components. The dealership took the car back and even offered me a rental, but they are refusing to take responsibility or repair the damage, claiming they are not at fault. I am reporting this because it is a serious safety issue and I want to ensure it is properly investigated to prevent similar incidents. I am also requesting that the dealer or manufacturer repair the damage or reimburse me for the cost to fix it, as this was caused immediately after their service.

The driver side fills with water during heavy rain. This is not due to a leak in the convertible top or any window seals. The water is coming from below. The water is at risk of causing rust build up, electrical malfunction, and mold growth. The problem has not been reproduced by a dealer or independent service center, every time I bring it up they say they don't cover leaks so I have yet to be able to get it checked out. The vehicle has not been inspected by anyone. There were no warning lamps, messages or other symptoms of the problem prior to the the first appearance. This has happened numerous times since 6/17/2023

The contact owns a 2015 Ford Mustang. The contact stated that while closing the trunk, the emblem on the trunk located above the rear license plate detached from the vehicle. The contact stated that the trunk was not slammed, and that the emblem could have fallen off while driving, becoming a possible road hazard. The local dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure, and the contact was transferred to the NHTSA Hotline with the contact’s knowledge. The vehicle was not repaired. The failure mileage was approximately 24,000.

Passenger door suddenly opens at highway speed (over 70 mph), requiring very dangerous manoeuvres to stop and close it again. This happened 6 times in 4 hours of travel.

While driving my 2015 Ford Mustang 70 mph, my passenger side door opened. I had to reach across to pull it closed and nearly lost control of my vehicle. If I had lost control of my vehicle, other motorists would have been harmed. This has happened multiple times since owning the vehicle. I took it to Ford to get it looked at & found out there were 3 safety recalls; 20S30, 15S16, & 16S30. These recalls were supposed to inspect and fix a defective door latch. If it isn’t fixed, there is potential for the door to unlatch while driving, increasing the risk of injury. This recall affected 2.15 million Ford vehicles. These include the 15 Ford Mustang, 2013-2015 Ford C Max, 2013-2015 FordEscape, 2012-2015 Ford Focus, 2015 Lincoln MKC, & 2014-2016 Ford Transit Connect I spoke with the Ford Service center in Clearwater, FL on June 9th, 2022. They inspected the door latch and stated that it needed to be changed. This defective latch should have been fixed in the previous recall. They only checked the part number. If it wasn’t a certain part number, they marked it as passing and potentially putting thousands or even millions of unsafe vehicles back on the road. My vehicle has a defective door latch and should have been replaced! Ford basically lied to the NHTSA and put millions of drivers at risk on the roads. I contacted Ford Customer Support and asked them to rectify this since it was missed they basically rushed me off the phone and told me to fix it on my own. I’m appalled that Ford would show such a lack of concern for millions of motorists. I sincerely hope the NHTSA can do something about this

The passenger door unlatches while the vehicle is in motion. The dealer has reported that this had already been fixed, but it is still happening. It is a major safely issue that needs to be resolved. I can provide video footage.

The information was not on the vehicle other than the vin. I called Purvis Ford in Fredericksburg, VA and was told the inspection to find the information was not free as it said in the recall notice. I must pay a tech service fee for them to inspect the car doors for the recall information. I said fine I would like to make an appointment for the inspection. The appointment given was for October 26, 2021 as this was the soonest they could get me in. I did not make the appointment as they clearly did not want my business.

Hi, I recently noticed my driver side door or not aligned with the body. And when I went to your website after noticing I found out that there was a recall issued on this situation. I think it’s the door hinges. Please let me know as what should be my next step as this doesn’t sound safe. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY PASSENGER SIDE DOOR KEEPS OPENING WHILE I AM DRIVING , IT'S REALLY UNSAFE AND REALLY WANT TO GET THIS FIXED. EVEN IF I'M NOT ON THE HIGHWAY EVEN SMALL ROADS WHERE I HAVE TO GO SLOWER IT OPENS. IT HAS HAPPENED MORE THEN ONCE 11/10/2020 WAS THE MOST RECENT.

WAS IN THE PASSENGER SEAT AND NOTICED THE DOOR WAS NOT CLOSED WHILE WE WERE DRIVING. WE HAD TO STOP AND KEEP OPENING UP THE DOOR TO SLAM IT CLOSE AGAIN TO MAKE SURE THE DOOR LATCH WAS SECURE AND WAS PROPERLY SHUT.

2015 FORD MUSTANG ECOBOOST CONVERTIBLE - WHEN DRIVING ON THE HIGHWAY OVER 65MPH THE PASSENGER DOOR UNLATCHES AND A WARNING SIGNAL APPEARS ON THE DASH STATING THE PASSENGER DOOR IS OPEN. I HAVE TO EITHER PULL OVER AND CLOSE THE DOOR MYSELF OR MY FIANC PUTS THE WINDOW DOWN AND PUSHES THE DOOR CLOSED AGAIN. THIS HAS HAPPENED 6 TIMES WITHIN THE PAST 2 MONTHS. FORD SANTA MONICA STATES THERE WAS NOTHING FOUND UNDER THE SAFETY RECALL 20S30/20V-331.

TRUNK FAILS TO OPEN. THE TRUCK HAS BEEN OPERATING NORMALLY FOR ALMOST 5 YEARS, THEN SUDDENLY IS UNABLE TO OPEN. WHEN I USE MY FOB OR THE TRUCK RELEASE BUTTON, I HEAR THE ACTUATOR, BUT THE TRUNK DOES NOT UNLATCH. CONSIDERING SAFETY EQUIPMENT (SPARE TIRE ,FIRE EXTINGUISHER, FIRST AID KIT) IS STORED IN THE TRUNK, IT IS CRITICAL THAT IT OPENS WHEN NEEDED. *TR

DOOR LATCH FAILURE AT 68K MILES,THIS CONDITION CAUSES THE PASSENGER DOOR TO UNLATCH WHILE DRIVING.

TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 60-70 MPH, THE DRIVER'S SIDE DOOR BECAME AJAR. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GULLO FORD OF CONROE (925 INTERSTATE 45 S, CONROE, TX 77301 (281) 367-0000) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY DRIVER'S DOOR LATCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21669880. HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

TAKATA RECALL-A DOOR LATCH WITH A FRACTURED PAWL SPRING TAB TYPICALLY RESULTS IN A "DOOR WILL NOT CLOSE" CONDITION. ISSUE HAS NOT BEEN RESOLVED.

YESTERDAY WHILE DRIVING ON A HOUSTON HIGHWAY AT 60+ MPH MY PASSENGER SIDE DOOR UNLATCHED AND WARNING LIGHT AND SOUND CAME ON THAT MY DOOR WAS AJAR. THE DOOR OPENED ON IT'S ON I HAD TO PULL OVER AND CLOSE IT. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS MONTH. BOTH TIMES WHILE CAR IS IN MOTION. I FOUND THAT THERE WAS A RECALL FROM FORD A FEW YEARS AGO FOR THIS ISSUE BUT I SEARCHED FOR RECALLS ON MY VIN AND MINE WAS NOT RECALLED.

MY CAR IS GARAGED YEAR ROUND TO INCLUDE 6 MONTHS TOTALLY GARAGED. IT HAS 28,800 MILES. WHILE GETTING OUT THE BEGINNING OF MAY 2019 FOR THE FIRST TIME SINCE OCT, 2018. I NOTICED PAINT BUBBLING UP ON THE HOOD. THE CAR WAS 4 YEARS OLD IN APRIL, THIS WAS SPOTTED IN MAY. CALLED FORD CO. THEY SAID THEY HAD A 3 YEAR/36,000 MILE POLICY FOR THE PAINT. WITH FURTHER INVESTIGATION THRU A RELATIVE WHO WORKS FOR FORD DEALERSHIP IN MI. HE SAID FORD HAS KNOWN ABOUT THE PROBLEM FOR A FEW YEARS. HE SAID IT WAS EITHER INFERIOR MATERIAL, OR THE PREP WORK THAT CAUSED THE BUBBLING.HE ALSO SAID UP TO 2015 IT WAS 3YRS./36,000 MILES. AFTER 2015 THEY FIGURED OUT THE PROBLEM AND CHANGED THE POLICY TO 5YRS./UNLIMITED MILES. I TALKED TO A PERSON THAT HAD A 2016 MUSTANG GT, AND ASKED IF HAD PAINT ISSUES AND SAID YES ON THE HOOD. HE SHOWED ME, AND IT WAS IN THE EXACT SAME SPOT AS MINE!!! MINE WAS ESTIMATED AT $2577.73, SUPPOSEDLY FORD SAID THEY WOULD PAY $768.00, AND THEY HAVE TO REPLACE THE WHOLE HOOD!! SO, YES, THEY KNEW ABOUT THE PROBLEM!! I DIDN'T DO ANYTHING TO CAUSE THIS. IF I DID I WOULD TAKE FULL RESPONSIBILITY FOR IT, BUT FORD SCREWED UP AND SHOULD FIX ALL OF IT AT THEIR EXPENSE. I HAVE PHOTOS OF MY CAR, AND THE 2016 THAT I TALKED WITH, BUT THEY ARE MY PHONE AND I CAN'T SEND THEM BECAUSE I'M ON MY LAPTOP, AND DON'T HAVE ON IT.

THE DOOR OPENED WHILE THE CAR WAS MOVING, THE DOOR APPEARED TO BE CLOSED, THERE WAS NO ALERT THAT THERE WAS A DOOR OPENED, THE CAR FELT LIKE EVERYTHING WAS OK, BUT WHEN I SAW THE ALERT ON THE DASHBOARD THAT A DOOR WAS OPENED, AND I INMEDIATLY COULD FEEL THE SOUND OF THE WIND COMING INSIDE THE CAR, I TOOK THE CAR TO A DEALER THEY COULDN'T FIND ANYTHING AND TOLD ME TO JUST GO HOME, THEN AFTER A MONTH AND A HALF, THE DOOR OPENED AGAIN, I HEARD THE WINDOW COMING DOWN AS IT IS A CONVERTIBLE THE WINDOW GOES A LITTLE DOWN SO THE DOOR CAN OPEN, THEN I SAW THE ALERT ON THE DASHBOARD THAT A DOOR WAS OPENED, I HAD TO STOP AND CLOSE THE DOOR, IN NEITHER OF THESE TWO OCASSIONS THE DOOR OPENED FULLY, IT WAS OPENED A BIT, LIKE WHEN IT'S NOT 100% LOCKED. THE FIRST TIME I WAS GOING ON THE HIGHWAY AT 80 MPH APROX. THE SECOND TIME I WAS IN A CITY STREET GOING AT 40 MPH APROX. BOTH TIMES OT WAS THE PASSENGER DOOR.

THE 2015 MUSTANG HAS A KNOWN PROBLEM WITH DOOR LATCHES -- THERE A MASSIVE RECALL NOTICE (16S30) HOWEVER DEALERS TOLD MY VIN NUMBER DOESN'T QUALIFY FOR THE RECALL -- YET MY DOOR LATCH IS BROKEN AND EXHIBITS THE SAME PROBLEM AS THOSE WHO DO QUALIFY. THE DOOR SWINGS OPEN UNEXPECTEDLY -- THIS HAS OCCURRED MANY TIMES AND IS QUITE DANGEROUS. FORD CORPORATE CUSTOMER SERVICE HAS BEEN NOTIFIED AND I'M TO OBTAIN A FORMAL QUOTE FOR THE REPAIR AND GET BACK TO THEM. ONE DEALER SAID $550 PARTS AND LABOR -- HOWEVER THE FORD SERVICE SITE SAY'S ITS 1.3 HOURS AND THE PART KIT IS APPROXIMATELY $70.00 I BELIEVE THERE HAS TO BE SOME LEGAL COURSE OF ACTION.

TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE DRIVING 50 MPH, THE PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT CALLED A LOCAL DEALER (BANNER FORD, 1973 N CAUSEWAY BLVD, MANDEVILLE, LA 70471) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 42,000.

RECEIVED LETTER FORM FORD INDICATING THAT PARTS ARE AVAILABLE TO REPAIR MY VEHICLE. UPON CALLING THE DEALER THAT DID THE FIRST SERVICE, WAS INFORMED THAT T HEY DIDN'T HAVE THE PARTS. THEY WERE ALSO VERY NASTY ABOUT THE REQUEST. I CALLED THE DEALER FROM WHERE I PURCHASED THE CAR AND WAS INFORMED THAT I COULD ONLY BRING THE CAR IN FOR THIS ON A WEEKDAY, REQUIRING THAT I TAKE A DAY OFF FROM WORK. ALSO VERY NASTY ABOUT THE REQUEST. THE RECALL IS NHTSA 16V-643.

NHTSA RECALL NUMBER:16V643 RECALL DATE: SEPTEMBER 2, 2016 MANUFACTURER RECALL NUMBER: 16S30 IT HAS BEEN OVER 6 MONTHS SINCE THIS RECALL WAS PUT IN PLACE AND THERE STILL HASN'T BEEN A REMEDY FOR THIS FAULTY DOOR LATCH. IS SOMEONE GOING TO HAVE TO FALL OUT OF A MOVING CAR AND DIE BEFORE THEY FIX IT?

16V643 - NO RESOLUTION POSTED IN OVER 138 DAYS SINCE THE RECALL WAS PUBLISHED, THIS NEEDS TO BE CORRECTED

THE RUBBER LIP LOCATED UNDER THE CAR ON THE SPLASH SHIELD CAME UP FLYING LAST NIGHT IN THE MIDDLE OF THE NIGHT WHILE I WAS DRIVING ON HIGHWAY 287 TO WICHITA FALLS. COMPLETELY UNANNOUNCED, ON A EMPTY ROAD, WITH NO HAZZARDS.

READ ABOUT RECALL OF SIDE DOORS OPENING WHILE DRIVING IN NEWSPAPER 2 MOS AGO AND CALLED FORD. WAS LIED TO AND TOLD MY VEHICLE WAS NOT ONE OF THE ONES BEING RECALLED. TODAY GOT A RECALL NOTICE FROM FORD IN THE MAIL. WHY WASN'T I TOLD ABOUT THIS WHEN I CALLED THEM? FORD HAS FAILED TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER. ("FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL TO THE AGENCY IN "FEBRUARY 2015". THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS OCTOBER 31, 2016.) SO, THEY WAITED 1 1/2 YEARS KNOWING THE PROBLEM BUT IS GIVING PEOPLE ONLY 3 WEEKS FOR REIMBURSEMENT--NOT ACCEPTABLE. THEN, THE PART WILL NOT BE AVAILABLE UNTIL THE SECOND QUARTER OF 2017!! (CERTAINLY NOT A TIMELY REMEDY) SO I HAVE TO DRIVE AROUND FOR AT LEAST 9 MONTHS WILL A POTENTIALLY FATAL SAFETY ISSUE. I HAD INITIALLY CALLED FORD BECAUSE I WAS CONTEMPLATING A LONG CAR TRIP, WHICH IS MOSTLY ON HIGHWAYS. A DOOR OPENING ON ITS OWN WHEN ONE IS DRIVING AT 60-70 MPH IS NOT AN OPTION. HAVE HAD TO CANCEL THE TRIP AS FORD WILL NOT GIVE ME A LOANER FOR 9 MONTHS! P.S. THE LETTER INCLUDED A REFERENCE TO GO TO WWW.SAFERCAR.GOV REFERENCE NHTSA SAFETY RECALL 16V-643. I TRIED IT AND YOUR SITE STATED "SORRY, NO RESULTS FOUND FOR NHTSA SAFETY RECALL 16V-643." SOMETHING IS OBVIOUSLY NOT WORKING AT YOUR END.