2021 Hyundai Palisade Seat Belts

The 2nd row seatbelt located on the left driver side is malfunctioning. The seatbelt will spontaneously come unbuckled while the passenger is buckled up and the vehicle is in motion. The problem has been reproduced more then I count when my children are riding in the car. The seatbelt spontaneously malfunctions and unbuckles. The passenger seatbelt will alarm on the dash until the passenger has engaged the buckle again. The buckle has been like this since I purchased the car. I used to think my son was just fooling around and unbuckled his seatbelt, but he’d swear up and down he didn’t unbuckle and that the seatbelt came unbuckled on its own. I have three children and all of them have had the seatbelt come unbuckled while riding in the 2nd row seat on the drivers side. This occurs at least 1x per week and happens within the first 15 -30 minutes of driving. The seatbelt unbuckling is a safety risk to everyone of my children who sit in that seat. The safety and security of my children are at risk and the dealership where I bought the car has been no help. The dealership disregarded my concerns when I asked how to report my safety concern and said to make sure they push down when they buckle.

The rear seat belts in the captain chairs unbuckle without any action from the passengers, no force or impact, etc. Just mid-drive, they release from the buckle.

In the second row, the middle seat belt will not retract.

The rear captain's chair seat belt on the driver's side of the vehicle does not latch properly. There have been multiple occasions where my kids buckle and then the buckle comes undone while we are driving. I initially thought the kids were not buckling properly, so I investigated myself and still found that the seat belt clicks but doesn't stay latched. It is not 100% of the time, so it can still latch and stay latched, but with it being a seat my kids ride in, anything less than 100% is not acceptable.

Rear passenger seat belt has come unbuckled at least 6 times while driving. The chimes/alert will start going off. This happens randomly (no hard braking, etc occurring prior to seat belt coming unbuckled). At this point, we are not allowing anyone to sit in this seat due to the safety concerns. We've taken the vehicle in twice to the Hyundai dealership and they were not able to reproduce the issue the first time. The second time, they didn't test it as they wanted to keep the vehicle for a couple days. No warning messages etc occurred prior to the seat belt coming unbuckled-only after the fact.

When locking in the seat belt it will click and lock and a few seconds later will unlock. 4 of the seats are doing this, including the front seats and once the seatbelt pops out, unlocking we are usually driving down the road and its dangerous to try and pull over and get it locked in place again just for it to unlock a few minutes later. . The seat belt appears to be weak and will not stay locked in and will certainly not stay locked in under pressure. Then when it unlocks the bells start going off and it's complete chaos and dangerous when driving to try and deal with that stress, also knowing we are no longer buckled.

The seatbelts in the captains chairs unbuckle by themselves. Sometimes it is hard for the seatbelt to buckle in the first place and takes multiple attempts to latch. Then as I'm driving the seatbelts will unbuckle without anyone touching them. This has happened multiple times, with different people so it cannot be attributed to human error. This is very dangerous.

In the middle row captain's chairs, the seat belts constantly come unbuckled even while moving... I've had 11 adults and nine children sitting in those middle rows- All having the same issue including myself when I allowed someone else to drive my vehicle. Nobody even has to push the red button. It just will suddenly unbuckle by itself. I brought to the dealership and they were not able to replicate the problem but they only drove around the parking lot for a few minutes... This has been happening since I owned it in April of 2021. First incident was probably around 3,000 mi on my car and now I'm at 26,000 miles and still having the same problem... And since they couldn't fix it, I ended up trading the vehicle in and waiting for a new one to ship from South Korea

2nd row captains chair seatbelts are very hard to click together. The receiving end of the seat belt is recessed very far into the chair, that it's hard to get the belt portion to click into place.

The seat belt latch the right front passenger won’t receive the metal fitting. Took to dealer they could not repair. Glad to order a part after 1 week the said the part was back ordered and they did not know when it would arrive. Talked to Hyundai and filed a complaint. After 1 week they called back with no answer. This is a safety issue if someone rides in the front passenger seat they cannot be buckled in. There are a number of similar complaints in Hyundai owner forums. The rep from Hyundai said on the phone that Nhtsa would be concerned about this when I told him I would file a complaint

Buckle is recessed too far into the seat to properly buckle the seat belt. Resulting in seat belt not fully buckling and coming undone while vehicle is in motion of when sudden stops are made.

THE 2ND ROW CAPTAINS CHAIR'S SEATBELTS ARE RECESSED SO FAR INTO THE SEAT THAT IT IS DIFFICULT TO BUCKLE. THE MALE PART OF THE SEATBELT ALSO HAS A BEND/ANGLE THAT REQUIRES YOU TO PUSH THE RECEIVER END TO THE SIDE TO GET THE RIGHT ANGLE TO BUCKLE. IT DOES NOT GO STRAIGHT IN. IT IS ALMOST IMPOSSIBLE TO BUCKLE THE SEATBELT IF USING A BOOSTER SEAT. OUR BOOSTER SEAT IS NARROW AND DOES NOT COVER THE OPENING WHERE THE RECEIVER IS LOCATED. IT IS THE ANGLE THAT MAKES IT ALMOST IMPOSSIBLE. I RECOMMEND EXTENDING THE RECEIVER TO BE ABLE TO ADJUST THE ANGLE A SMALL AMOUNT.

I PURCHASED MY CAR TWO DAYS AGO. I HAVE 6 YEAR OLD TWINS IN HIGH BACK BOOSTER SEATS IN THE 2ND ROW. WE CANNOT GET THE SEAT BELTS TO BUCKLE. I HAVE TO END UP CLIMBING BACK THERE WHICH IS VERY DIFFICULT AND FIGHT WITH THE SEAT BELTS. THEY JUST WON'T CLICK IN. MY CHILDREN DEFINITELY CAN'T DO IT AND AFTER A GOOD 10 MINUTES IF I'M LUCKY I WILL GET ONE BUCKLED. HOWEVER, EVEN WHEN I HEAR IT CLICK, IT ISN'T ALWAYS SECURE. THANK GOODNESS AFTER GETTING ONE CHILD BUCKLED I TUGGED ON IT BEFORE CLOSING THE DOOR AND SURE ENOUGH, IT CAME RIGHT OUT. THIS IS NOT SAFE AND IS A MAJOR PROBLEM THAT NEEDS ADDRESSED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THIS.

THIS IS A BRAND NEW CAR BUT THE SEATBELTS IN THE 2ND ROW CAPTAINS CHAIRS ARE NEARLY IMPOSSIBLE TO BUCKLE IN. MY CHILDREN HAVE TO SPEND ABOUT 5 MINUTES ATTEMPTING AND THEN I USUALLY HAVE TO DO IT. THE SEATBELTS ARE WEDGED TOO FAR INTO THE SEAT AND AT A WEIRD ANGLE. AT TIMES I BUCKLE THEM IN BUT THEY CLIP OUT WAY TOO EASILY.

THE BUCKLES IN THE CAPTAINS CHAIRS ARE RECESSED INTO THE SEAT AND THE TONGUE IS ANGLED. IT IS INCREDIBLY DIFFICULT FOR AN OLDER PERSON TO PROPERLY BUCKLE THEMSELVES IN, AND ESPECIALLY DIFFICULT TO BUCKLE THE SEAT BELT WHEN USING A BOOSTER SEAT. IT HAS TAKEN 5 MINUTES ON SEVERAL OCCASIONS TO GET IT IN CORRECTLY. AT TIMES, IT SEEMS IT IS IN WITH A CLICK, UNTIL I PULL IT, AND IT DISENGAGES. I AM ALSO CONCERNED THAT THE BOOSTER MAY ACTUALLY LAY IN THE BUTTON, COMPLETELY RELEASING THE SEATBELT IN AN ACCIDENT. PLEASE ADDRESS THIS ISSUE ASAP SO WE CAN ENSURE OUR CHILDREN ARE SAFE.