2018 Jeep Grand Cherokee Electrical System

2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue

Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window

My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.

8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.

At less than 30,000 miles, the Jeep Grand Cherokee's touch screen display malfunctioned and began acting on it's own. The primary issues that I have used and been impacted by are the system changes radio stations and inputs and changes destination points on the GPS, without selection from the driver or any occupant. These are both audio and visual changes that occur sporadically and are extremely distracting and call for the driver's attention to attempt to remedy the defect while driving. If the driver is following the navigation but then the screen changes to other displays and information, this conflict can easily cause a crash on top of being a nuisance. I have read several other similar complaints that seem to be going unaddressed by the manufacturer and are being identified as "delamination" of the vehicle's display unit, which houses information, entertainment, navigation, and other other digital/automated controls.

I purchased the vehicle new and it now has 29500 miles on it. The screen for the navigation (which controls stereo, climate, phone, and everything else) started delaminating. When the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls.

The contact's daughter owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle would not start. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle had been serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) in November 2018. The failure mileage was approximately 57,000.

8.4" Uconnect LCD display is de-laminating, resulting in loss of system controls, backup camera and erratic behavior. This is distracting and can create a dangerous situation while operating the vehicle.

The touch screen interface of the U-Connect system on my Jeep is delaminating from the screen behind it. This has resulted in bubbles forming in the screen and the system is now registering ghost touches on the interface. This is creating a very distracting and unsafe driving experience as the system constantly jumps around and flashes different screens while the vehicle is in motion.

The glue between the radio and the touchscreen melts and makes the radio perform phantom changes. This is a distraction to the driver and the cause a major safety issue. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls

8.4" UConnect Display underwent delamination after only three years of normal use. The resulting "Phantom touches" have made the safety functions integrated in the Infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over $1,200 including parts and labor.

The screen to the infotainment system is delaminating. Due to the delamination, at times the screen registers phantom presses on the screen. The radio/audio input will switch back-and-forth rapidly, as well as the display on the screen at times. This has been very distracting and dangerous. The car is one month out of warranty, and the manufacturer and dealership will not remedy this safety issue. Going online to research this issue, I see that it is a common complaint for 2018 Chrysler vehicles with the UAQ infotainment system, including the Grand Cherokee and Ram trucks.

The center 8.4” UConnect touch screen /control panel’s interface has delaminated with effectively makes the federally mandated back up camera and other vehicle systems inoperable. The delamination of the touch screen causes numerous issues including screen blanking out , back up camera failure , error messages for clock that consumes the entire screen display as well as random issues with Apple Car Play and the OEM Navigation system. There is a highly distracting audible sound due to this failure /defect. This is a clear safety issue and is well documented as a common defect with 2018 Grand Cherokees in automotive forums and social media.

My 2018 Jeep Grand Cherokee has encountered an issue that several thousand others have encountered. The UConnect screen delaminates and phantom-pushes buttons like heat, AC or changes apps like Maps while driving. This is obviously a huge safety concern especially since I'm regularly driving children. I called my local dealership and they told me to contact the FCA and open a case. They let me know that in many cases, the FCA actually covered the cost of repair since they have it well documented that this is a safety concern. I called and they told me that my warranty ended 30 days ago and that this unless it becomes a recall will fall on me even though they have acknowledged that this is a safety concern. I unfortunately do not have the $2000 in these times to cover the cost of repair for this manufacturers' defect and hope to be reimbursed at a later date. So now I am stuck with a defective safety compromising manufacturers' defect and no fix. God forbid something happens to me or my family because of this.

Back up camera failed to engage when I was in reverse and backing out of a parking spot. I came close to hitting a vehicle which was moving behind me. Once my vehicle was home, parked and turned off, the monitor screen remained backlit and became quite warm to the touch. No messages/warnings appeared in advance to indicate backup camera failure. I did contact our local Jeep dealer and the assistant service manager took a report upon our insistence. The vehicle was 250 miles outside of the 36,000 warranty window. They would not even look at vehicle until appt. 8 days out. We researched online and found other owners of 2018 Jeeps had the same issue and they solved it themselves by disconnecting the battery cables allowing the electric system to 'reboot'. We tried and it was successful. We were concerned not only about the safety of not having a back up camera engaged and working, but also about the continued warming of the dash area in a parked, turned off car.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35-40 MPH, the instrument panel board inadvertently engaged on its own turning the seat warmer on and increasing the air conditioner temperature. The contact also stated that the navigation system started malfunctioning and the vehicle was making phone calls independently while her phone was connected to Bluetooth. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, the failure reoccurred several times while driving. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 44,000.

The electrical system on the touch screen is overheating I'm assuming from the engine area causing malfunctioning of the screen,ac,heating and radio as well as Bluetooth functioning. It is not safe for driving to have to deal with these issue while functioning the vehicle.

Radio screen delaminates causing radio functions change without notice, heated seats turn on without notice. Glue has started to leak down towards electrical connections and radio mother board.

The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction.

The Infotainment screen has begun to delaminate causing the controls to unexpectedly change while you are driving. The infotainment screen in this vehicle controls everything in this vehicle to include the radio, climate controls, heated and cooled seats, navigation, phone controls, etc. When it happens it can be very distracting to the driver and could result in an accident due to the unexpected nature of the issue.

MY DAUGHTER HAS BEEN DRIVING DOWN THE ROAD AND THE RADIO STATION BEGINS CHANGING SPORADICALLY AND THE TELEPHONE STARTS CALLING MULTIPLE PEOPLE IN A ROW CAUSING HER TO HAVE TO PULL OVER AND SHUT EVERYTHING OFF, INCLUDE THE JEEP TO GET IT TO STOP. DAYTONA DODGE SERVICE PERSON TOLD HER THE STEREO WAS "DELAMINATED" AND TOLD MY DAUGHTER THIS WAS A COMMON PROBLEM FROM WHAT I UNDERSTAND. NO HELP FOR DAYTONA DODGE AND CAN'T GET ANYONE FROM CHRYSLER TO RETURN NUMEROUS PHONE CALLS FROM MY DAUGHTER, WIFE AND I. THE SAFETY ISSUE I HAVE HERE IS THAT THIS SPORADIC ACTION OF THE RADIO HAPPENS WHILE DRIVING, CAUSING MULTIPLE POTENTIALLY HAZARDOUS CONDITIONS, ESPECIALLY AT INTERSTATE SPEEDS IN TRAFFIC. MY CASE NUMBER WITH CHRYSLER IS [XXX] AND THE PHONE NUMBER IS [XXX]. THE NUMBER TO DAYTONA DODGE IS 386-274-0571 AND THE PERSON OF CONTACT THERE IS [XXX]. ON TOP OF THIS THEY TELL ME THAT I MUST PAY A $155 DIAGNOSTIC FEE TO TELL ME THE RADIO IS NOT WORKING PROPERLY. NOT TO MENTION THE COST OF THE RADIO, INSTALLATION AND ASSOCIATED SHOP COSTS. THE FOCUS HERE IS THE SAFETY ISSUE. AS A RETIRED DEPUTY SHERIFF, I HAVE SEEN ENOUGH INJURIES AND FATALITIES AND THIS RADIO ISSUE COULD BE A CONTRIBUTING FACTOR TO MORE NEEDLESS ACCIDENTS. I UNDERSTAND THIS VEHICLE IS OUT OF WARRANTY BECAUSE OF MILEAGE BUT I DON'T BELIEVE A RADIO HAS AN ODOMETER AND I HAVE NEVER SEEN A RADIO OF ANY SORT DO WHAT MY DAUGHTER AS TOLD ME THIS ONE DOES. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Display showing signs of delamination from the digitizer. Looks like the screen in loosing fluid and draining down. Screen doesn't work correctly where it is delaminated. It is a distraction during driving if it dowork correctly.

Radio screen started bubbling up since week or so ago now all my controls are going crazy

The infotainment screen is delaminating and the digitizer is separating from the screen. Where separated, the screen prompts the driver to change settings, arbitrarily changes settings, or changes radio settings and renders the screen unusable. The driver is unable to adjust important settings on the vehicle and sometimes has to turn the screen off totally which renders the backup camera useless. The constant prompting to change settings or arbitrarily changing settings or making unwanted phone calls is distracting to the driver and draws his attention from driving. I have contacted FCA(Jeep’s parent company) and they are aware of the problem but have declined to address it.

The 8.4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving.