2013 Ford Edge Structure

WHILE DRIVING ON THE HIGHWAY LESS 60 MPH MY SUNROOF EXPLODED AND GLASS SHATTERED EVERYWHERE. I HAD MY CHILD IN THE CARSEAT WHILE THIS HAPPEN. THERE NOTHING THAT I HEARD OR VISIBLE THAT HIT IT. SO NOW IM TRYING TO GET IT REPLACE AND THE DEALERSHIP NEED TO ORDER THE GLASS AND I NEED TO WAIT. I FOUND OTHER REPORT ONLINE ABOUT THIS HAPENING TO THE SAME MODEL BUT THERES NO RECALL. BUT OTHER RECALL FOR OTHER FORD MODEL AND YEAR HAVING THIS SAME ISSUE.

The contact owns a 2013 Ford Edge. The contact stated that the dashboard was cracked nearby the passenger's side air bag compartment. The vehicle was taken to the dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 178,000.

• What component or system failed or malfunctioned, and is it available for inspection upon request? The left back door sensor malfunctioned. Yes, it can be inspected once the battery is charged or replaced. • How was your safety or the safety of others put at risk? It would not automatically lock the doors while driving. The vehicle is used to transport children. It would say the door is open despite it being closed and locked. The alarm would randomly go off with no one around. • Has the problem been reproduced or confirmed by a dealer or independent service center? The sensor malfunctioned so much, my battery is now dead. It has not been confirmed by a dealer or service center. • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it has not been inspected by anyone yet. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The messaging system would randomly tell me my door was open despite it being closed. It became more and more frequent as time went on. Before my battery died, it was happening 3-4 times a night.The issue first appeared in May or June of 2021

REAR PASSENGER DOOR LATCH FAULTY AND EXHIBITS ILLUMINATED DOME LIGHTS, DOOR AJAR MESSAGE ALONG WITH NO DOOR LOCKS AND FAULTY ALARM.

I HAVE A PROBLEM WITH 2013 FORD EDGE RECEIVE A MESSAGE ADVISING THE LEFT REAR PASSENGER DOOR IS AJAR EVEN WHEN THE DOOR IS SECURELY SHUT. CHECKED ON INTERNET FOUND NUMEROUS COMPLAINTS CITING THIS SAME PROBLEM WITH THE FORD EDGE INVOLVING ALL DIFFERENT DOORS. RECEIVED A LETTER FROM FORD MOTOR COMPANY ENTITLED CUSTOMER SATISFACTION PROGRAM 19N09 WHEREIN THEY ADVISE OF A PROBLEM WITH THE DOOR LATCH ON THE 2013 FORD EDGE SPECIFYING THE SAME PROBLEM I AM HAVING AND ADVISING THEY WILL REPLACE THE DOOR LATCH ON THE DRIVERS SIDE DOOR. IT IS MY POSITION THEY USED THE SAME TYPE SETUP ON ALL DOORS ON THE 2013 FORD EDGE, THEY ARE AWARE OF THE DEFECT AND WANT TO LIMIT THEIR EXPOSURE BY LIMITING THE PROGRAM TO THE DRIVERS DOOR. THERE IS A SAFETY ISSUE OR CONCERN PROMPTING THIS PROGRAM OR FORD WOULD NOT HAVE INITIATED THE PROGRAM AND IT WOULD APPLY TO ALL DOORS ON THE VEHICLE AS EVIDENCED BY MY PROBLEM WITH THE REAR DOOR. I DID CONTACT THE FORD CUSTOMER RELATIONSHIP CENTER AND WAS ADVISED THE PROGRAM WAS LIMITED TO THE CONDITIONS LISTED IN THE LETTER. THIS DOOR AJAR WARNING HAS COME UP WHEN THE VEHICLE IS IN MOTION AND WHEN STATIONARY.

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE AND CLOSING THE DOOR, THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BELL COLE FORD LINCOLN LOCATED AT (2119 GREENUP AVE, ASHLAND, KY 41101) WHERE THE DOOR LATCHES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

THE DRIVERS DOOR INTERMITTENTLY DOESN'T RECOGNIZE WHEN ITS CLOSED. THE DRIVERS DOOR AJAR LIGHT WILL COME ON AND THE OTHER DOORS WILL NOT LOCK. THE DOME LIGHTS STAY ON FOR A SHORT DISTANCE.

SUNROOF SPONTANEOUSLY SHATTERED. WE WERE GOING 70 MILES/ HOUR ON THE FREEWAY WHEN IT EXPLODED OUT OF NOWHERE. BOTH DRIVER AND PASSENGER THREW OUR ARMS OVER OUR HEAD BECAUSE IT SOUNDED LIKE OUR CAR HAD BEEN SHOT AT. THE CAR SWERVED INTO OTHER LANES OF TRAFFIC. MOST OF THE GLASS STAYED BUT WE HAD LARGE CHUNKS FALL INTO THE CAR CABIN. THERE WAS ALSO LOTS OF FINE PIECES OF GLASS FALLING INTO THE CAR. WE HAD A 1 YEAR OLD IN HER CARSEAT THAT HAD GLASS FALLING ON HER HEAD. WE DIDN'T DARE DRIVE ANYMORE, TRYING TO AVOID THE GLASS CAVING IN, AND PULLED OFF AT THE NEXT EXIT.

STATIONARY 2013 FORD EDGE DRIVERS DOOR LATCH FREEZES AND WILL NOT UNLOCK. WHEN I DO GET THE DOOR OPEN FROM OTHER SIDE IT WON'T CLOSE AND LATCH. I HAVE TO REPEATEDLY SLAM DOOR HARD TO GET IT TO LATCH. FORD GARAGE IN PAST LUBRICATES THE LATCH INSIDE THE DOOR BUT IT'S A TEMPORARY FIX. DEALING WITH THIS EVERY YEAR.

FRONT PASSENGER DOOR LATCH FAILURE. SYMPTOMS COULD NOT CLOSE DOOR. LATCH MECHANISM WAS FREE TO MOVE, BUT WOULD NOT LOCK INTO PLACE WHEN DOOR CLOSED. DOOR WAS PARKED IN DRIVEWAY, UNLOCKED CAR, OPENED DOOR, ENTERED VEHICLE, TRIED TO CLOSE DOOR. DOOR WOULD JUST NOT LATCH CLOSED. MANUALLY MOVED DOOR LATCH MECHANISM BACK AND FORTH. ON OTHER DOORS, THE LATCH WOULD LOCK INTO PLACE, AND COULD BE 'UNLOCKED' BY OPENING USING DOOR HANDLE. ON AFFECTED DOOR, THE LATCH WOULD ONLY MOVE BACK AND FORTH FREELY. TOOK TO FORD DEALER TODAY. DIAGNOSED AS FAULTY LATCH ASSEMBLY. APPROXIMATELY $250 FOR THE PART, AND $250 FOR LABOR.

DRIVER'S DOOR UNABLE LOCKED WHILE DRIVING, AND INTERIOR DOME LIGHTS STAYING ON CONTINUOUSLY. DOOR ALARM CONTINUOUSLY SOUNDING.

FRONT DRIVER DOOR AJAR SIGNAL. WHEN STARTING THE CAR, THE DRIVER DOOR AJAR SIGNAL APPEARS WHEN DOOR IS CLOSED. ENGINE ON SIGNAL APPEARS, INTERIOR LIGHTS REMAIN ON, SHIFT INTO PARK SIGNAL APPEARS. DOOR LOCKS DO NOT ENGAGE WHILE VEHICLE IS DRIVEN. SAFETY IS COMPROMISED WITH UNLOCKED DOORS WHILE DRIVING. CLEANING OF CONTACTS DOES NOT ALLEVIATE PROBLEM. FORD MOTOR COMPANY SHOULD RECALL OR REPAIR VEHICLES REGARDLESS OF WARRANTY.

TAKATA RECALL THIS IS THE SECOND TIME MY 2013 FORD EDGE LIMITED HAS HAD THIS PROBLEM, TWO YEARS AGO WE HAD TO SPEND $650 ON GETTING OUR DRIVER SIDE DOOR LATCH NOW OUR PASSENGER DOOR LATCH IS DOING THE SAME THING WHEN WE ARE DRIVING THE DOOR WILL JUST FLY OPEN WITH NO TYPE OF WARNING. SOMETIMES BEFORE WE START DRIVING IT WILL SAY DRIVER DOOR OPEN. IVE READ MULTIPLE REPORTS OF THIS HAPPENING AND FORD IS YET TO DO SOMETHING ABOUT THIS PROBLEM. MY WIFE COULD FALL OUT WHILE I AM DRIVING OR VISE VERSA. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE WINDS UP DEAD AND FORD HAS A LAWSUIT ON THERE HAND.

I BOUGHT MY FORD EDGE FROM A DEALERSHIP AND 4 DAYS AFTER HAVING IT I WAS DRIVING ON A HIGHWAY IN THE RAIN AND THE BACK SUNROOF SHATTERED FOR NO KNOWN REASON. I TOOK IT TO A FORD DEALERSHIP AND THEY SAID IT'S INCONCLUSIVE TO WHY IT BROKE

WATER LEAK IN THE CAB OF THE VEHICLE DO TO SEALANT GAPS IN A PANEL ON THE FRONT DRIVER SIDE TO THE POINT WERE WATER WAS POOLING ON THE RUBBER MATS. I SEE THAT THERE WERE PREVIOUS RECALLS FOR THIS PROBLEM HOWEVER MY VEHICLE WAS NOT INCLUDED IN THE RECALL. I WOULD LIKE FOR MY VEHICLE TO BE CONSIDERED IN THIS RECALL.

DRIVER'S DOOR STOPPED REGISTERING THAT IT WAS CLOSED, CAUSING "DOOR AJAR" WARNING REGARDLESS OF HOW HARD/COMPLETELY THE DOOR WAS SHUT. IT WOULD RESULT IN UNSAFE DRIVING CONDITIONS, AS THE CAR WOULD CONSTANTLY ISSUE AN AUDIBLE AND VISUAL WARNING WHILE DRIVING (DURING SLOW SPEEDS/COMING TO A STOP), AND KEEP THE INTERIOR/EXTERIOR LIGHTS ON WHEN PARKED, DRAINING THE BATTERY. FORD MOTOR COMPANY IS AWARE OF THE ISSUE AND HAS PUBLISHED TECHNICAL SERVICE BULLETIN (TSB 14-0011) FOR ITS SERVICE PERSONNEL, BUT HAS FAILED TO TAKE FINANCIAL RESPONSIBILITY FOR THE DEFECTIVE PARTS IMPACTING A MULTITUDE OF THEIR VEHICLE MODELS (EDGE, EXPLORER, AND FLEX AS WELL AS LINCOLN MK-X & MK-T) FOR YEARS 2011-2014. UNOFFICIALLY, THIS AFFECTS YEAR MODELS 2009-2018, BASED ON INFORMATION ONLINE FORUMS SUCH AS FORDPROBLEMS.COM. THE COST TO FIX WAS IN EXCESS OF $500 AT MY LOCAL FORD DEALER, AND I FOUND IT QUITE TELLING THAT THEY HAD THE PART ON-HAND FOR SAME DAY-SERVICE, EVEN THOUGH MY VEHICLE IS NOW 5 YEARS OLD.

DOOR AJAR INDICATOR KEEPS RANDOMLY COMING ON. DOORS WILL NOT LOCK AND INTERNAL LIGHTS WILL BE LEFT ON. IT DRAINED MY BATTERY AND LEFT ME STRANDED 4 HOURS FROM HOME. TRULY RANDOM TIMES... WHILE VEHICLE IS IN MOTION, WHEN PARKED AND MAYBE HOURS LATER AFTER VEHICLE IS IN PARK.

DOOR AJAR ON DRIVERS SIDE PASSENGER DOOR. MECHANIC ADVISED SHOULD NOT BE AN ISSUE WITH A VEHICLE THIS AGE. I SEE ONLINE MANY CONSUMERS REPORTING THE SAME ISSUE. I FIND THIS VERY CONCERNING AS WE HAVE SMALL CHILDREN IN THE BACK SEAT, AGES 2 AND 4. EVEN OF IT'S A SENSOR ISSUE, IT EFFECTS THE ABILITY TO LOCK THE CAR, AND THE DOME LIGHT OVERHEAD TO STAY ON FOR SOME TIME. PLUS, WHAT IF FOR NOW IT'S A SENSOR BUT LATER THE LATCH DOESN'T WORK? HOW WOULD ANYONE KNOW THE DIFFERENCE IF THE LIGHT IS STILL PRESENT? THE LIGHT STAYS ON ALL THE TIME, WHETHER PARKED OR IN MOTION.

THE LATCH ASSEMBLY SWITCH TO THE SENSOR THAT'S NOT WORK CORRECTLY CAUSING THE INTERIOR LIGHT AND THE DOOR AJAR TO STAY ON EVEN WITH THE DOORS CLOSED. THIS IS AN ONGOING PROBLEM AND HAPPENS EVERY DAY FORWARD SAYS IT IS NOT UNDER WARRANTY YET THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS HAPPENING IN THE CAR SHOULD BE RECALLED FOR THIS DAMAGE

WHILE TRAVELING ON HIGHWAY AT APPROXIMATELY 60 MPH, THE PANORAMIC SUNROOF EXPLODED. NOTHING HIT THE ROOF PRIOR TO IT SHATTERING.

THE VEHICLE STARTED SENSING THE DOOR WAS OPEN WHEN IT WAS NOT. BECAUSE OF THIS MY SECURITY SYSTEM ACTIVATES OVER AND OVER. ON JANUARY 2, 2018 THIS HAPPENED WHILE PARKED AWAY FROM HOME AND IT DEPLETED THE BATTERY WHICH IS LESS THAN A YEAR OLD. THE TEMPERATURE OUTSIDE WAS NEAR ZERO DEGREES AND I WAS STRANDED FOR ABOUT A HALF HOUR IN SUB ZERO TEMPERATURES. I AM 60 YEARS OLD AND SUFFER FROM DIABETES, HIGH BLOOD PRESSURE AND CANCER OF THE DIGESTIVE SYSTEM AND THIS BECAME A DANGEROUS, LIFE THREATENING SITUATION. SINCE JANUARY 2, 2018 MY CAR HAS REPEATEDLY RUN THE BATTERY DOWN WHEN SENSING THE DOOR OPEN AND SETTING THE ALARM SYSTEM ACTIVE, REPEATEDLY AND FOR HOURS WHEN I'M NOT AROUND. AFTER MONTHS OF THIS I DISCOVERED TODAY THAT MY HORN FAILED WHEN IN TRAFFIC AND HEAVY RAIN AND THUNDERSTORMS AND I WAS UNABLE TO ALERT A CAR PULLING INTO MY RIGHT OF WAY THAT I WAS THERE. THIS GETS MORE AND MORE DANGEROUS EVERY MONTH, FROM NEARLY FREEZING TO DEATH, TO NEARLY MANGLED ON A US HIGHWAY IN NORTHWEST INDIANA SOMETHING NEEDS ADDRESSING BY FORD AS THIS SEEMS TO BE A CONSTANT PROBLEM IN THE FORD EDGE VEHICLES. THESE PROBLEMS HAVE DEVELOPED MORE OFTEN OVER THE LAST YEAR BUT I DISCOVERED THE HORN PROBLEM TODAY IN A POSSIBLY LIFE THREATENING INCIDENT AT 50 MPH IN RAIN AND THUNDERSTORMS.

WHEN VEHICLE IS PARKED THE DOOR AJAR LIGHT REMAINS ON AFTER DOOR IS CLOSED. INSIDE LIGHTS STAY ON AND RUN THE BATTERY DOWN.

RE: PE16012 I TOO AM EXPERIENCING THE DOOR AJAR LIGHT. THERE ARE TWO MORE SAFETY ISSUES YOU FAIL TO CONSIDER AS WELL AS THE EXTENT OF THE PROBLEM. ONE, WHEN THE DOOR AJAR LIGHT IS ON AND THE VEHICLE IS IN MOTION THE AUTO LOCK FEATURE OF THE DOORS IS LOST. ASIDE FROM THE ISSUE OF THE DOORS POTENTIALLY OPENING THERE IS THE POTENTIAL DANGER TO THE OCCUPANTS OF UNWANTED ACCESS BY UNSCRUPULOUS PEOPLE. THE SECOND ISSUE THAT WHEN THE CAR IS PARKED AND LOCKED THE INTERIOR LIGHTS REMAIN ON RESULTING IN BATTERIES BEING WORN DOWN AND DRIVERS AND PASSENGERS STRANDED. NOT A WONDERFUL THOUGHT IN FREEZING WINTER CONDITIONS. THE FINAL POINT I WOULD MAKE IS THAT THERE WERE 1349 COMPLAINTS, NOW 1350, FILED PRIOR TO MINE. AN OLD RULE OF THUMB HAS BEEN THAT FOR EVERYONE WHO WILL TAKE THE TIME TO WRITE A LETTER OF COMPLAINT THERE ARE 10,000 MORE WHO WILL NOT. THE MATH SAYS 13,500,000. OBVIOUSLY THERE WERE NOT THIS MANY FORD EDGES SOLD IN THE 3 MODEL YEARS THIS SAFETY ISSUE HAS PRESENTED ITSELF. IN FACT THEY SOLD A LITTLE UNDER .3% OF THAT NUMBER. THAT MAKES THE RATIO OF COMPLAINTS EXTREMELY HIGH AND MUCH SERIOUSNESS MUCH GREATER. THE DATE I NOTE AT THE BOTTOM IS THE APPROXIMATE DATE THE PROBLEM STARTED.

DOOR ADJAR WARNING LIGHT STAYS ON WHEN DOOR IS CLOSED.

WARNING LIGHT SHOWS DRIVER DOOR OPEN WHEN THE DOOR IS REALLY CLOSED. THE DOME LIGHT WILL STAY ON AND THE DOORS WILL NOT LOCK WHILE IN GEAR. THIS WILL DRAIN THE BATTERY AND IS A SAFETY ISSUE SINCE DOOR WILL NOT LOCK.